Fix common workflow problems

A contract remains on Reading

1. 01Open Contracts and select the contract again.
2. 02Check whether the review queue now contains contract readings.
3. 03Wait several minutes when the contract is large or contains scanned pages.
4. 04Try the extraction again when the page shows a failed job.
5. 05Contact support when the same file fails again.

The contract reading missed a commitment

1. 01Check that the uploaded file contains the correct exhibit or schedule.
2. 02Select Add obligation from the contract review page.
3. 03Copy the exact contract target and source section.
4. 04Set the correct unit, period, scope, and owner.
5. 05Save the obligation and review it before activation.

A report remains on Reading

1. 01Open Reports and select the report again.
2. 02Check whether Liyara now shows a proposed mapping or a failure message.
3. 03Confirm that the file contains readable values and a reporting period.
4. 04Upload a clean copy when the file is damaged or password protected.
5. 05Contact support when the same file fails again.

A vendor submission link has expired

1. 01Open the Reports tab for the contract.
2. 02Create or copy the current vendor submission link.
3. 03Send the current link to the vendor.
4. 04Do not reuse the expired link.

A low result did not create a miss

1. 01Confirm that the obligation has an approved contract target.
2. 02Confirm that the report mapping uses the correct obligation and measurement period.
3. 03Check whether Liyara marked the item as an evidence gap instead.
4. 04Check the target operator and unit.
5. 05Review the actual and its status from the contract performance page.

Contact support